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Learn how to log in to BackupChecks and manage your authentication session.
BackupChecks supports local username/password authentication and, optionally, Microsoft Entra (Azure AD) Single Sign-On.
If your credentials are correct (and the captcha, if shown, is solved), you will be redirected to the dashboard.
login_captcha_enabled setting in
Settings → General. It is enabled by default; administrators can disable it
for restricted internal deployments where the extra step is unnecessary.
When you log in for the first time:
BackupChecks supports the following authentication methods:
| Issue | Possible Cause | Solution |
|---|---|---|
| Invalid credentials error | Incorrect username or password | Double-check username and password (case-sensitive). Contact your administrator if you've forgotten your credentials. |
| Page doesn't load after login | Session or cookie issue | Clear your browser cookies and cache, then try again. |
| Redirected back to login | Session expired or browser issue | Try a different browser or incognito/private mode to rule out browser-specific issues. |
BackupChecks uses persistent sessions:
If your session expires or becomes invalid:
To log out of BackupChecks:
If you have multiple roles assigned:
See Users & Roles for more information about role switching.
Contact your system administrator. They can look up your username in Settings → User Management.
Contact your system administrator. They can reset your password for you.
BackupChecks does not currently implement account lockouts. If you cannot log in:
BackupChecks is designed to work with modern web browsers:
| Browser | Minimum Version | Status |
|---|---|---|
| Mozilla Firefox | 88+ | Recommended - Most tested |
| Google Chrome | 90+ | Supported |
| Microsoft Edge | 90+ | Supported |
| Safari | 14+ | Supported |