Merge branch 'v20260203-11-autotask-resolution-get-put-required-fields' into main

.last-branch

@@ -1 +1 @@
-v20260203-10-autotask-resolution-field-aliases
+v20260203-11-autotask-resolution-get-put-required-fields

containers/backupchecks/src/backend/app/integrations/autotask/client.py

@@ -605,9 +605,27 @@ class AutotaskClient:
         }
 
         def _get_first(ticket_obj: Dict[str, Any], keys: list[str]) -> Any:
+            """Return first matching value for any of the given keys.
+
+            Autotask field casing / suffixes can vary by tenant and API surface.
+            We therefore try direct lookups first and then fall back to a
+            case-insensitive scan of the ticket payload keys.
+            """
+            if not isinstance(ticket_obj, dict):
+                return None
+
+            # Direct lookups (fast path)
             for k in keys:
                 if k in ticket_obj:
                     return ticket_obj.get(k)
+
+            # Case-insensitive fallback
+            lower_map = {str(k).lower(): k for k in ticket_obj.keys()}
+            for k in keys:
+                lk = str(k).lower()
+                if lk in lower_map:
+                    return ticket_obj.get(lower_map[lk])
+
             return None
 
         stabilising_fields = list(field_sources.keys())