Auto-load Autotask reference data on settings page load

Fixed issue where Default Ticket Status dropdown was empty when
opening the settings page. Now automatically loads reference data
(queues, sources, statuses, priorities) when:
- Autotask integration is enabled
- API credentials are configured
- Reference data cache is empty

This eliminates the need to manually click "Refresh reference data"
before being able to select a default ticket status.

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

containers/backupchecks/src/backend/app/main/routes_settings.py

@@ -711,6 +711,34 @@ def settings():
     autotask_ticket_statuses = []
     autotask_last_sync_at = getattr(settings, "autotask_reference_last_sync_at", None)
 
+    # Auto-load reference data on page load if Autotask is enabled but cache is empty
+    try:
+        if (
+            bool(getattr(settings, "autotask_enabled", False))
+            and bool(getattr(settings, "autotask_api_username", None))
+            and bool(getattr(settings, "autotask_api_password", None))
+            and bool(getattr(settings, "autotask_tracking_identifier", None))
+        ):
+            missing_cache = (
+                not getattr(settings, "autotask_cached_queues_json", None)
+                or not getattr(settings, "autotask_cached_ticket_sources_json", None)
+                or not getattr(settings, "autotask_cached_ticket_statuses_json", None)
+                or not getattr(settings, "autotask_cached_priorities_json", None)
+            )
+            if missing_cache:
+                queues_loaded, sources_loaded, statuses_loaded, priorities_loaded = _refresh_autotask_reference_data(settings)
+                db.session.commit()
+                flash(
+                    f"Autotask reference data auto-loaded. Queues: {len(queues_loaded)}. Ticket Sources: {len(sources_loaded)}. Ticket Statuses: {len(statuses_loaded)}. Priorities: {len(priorities_loaded)}.",
+                    "info",
+                )
+    except Exception as exc:
+        try:
+            db.session.rollback()
+        except Exception:
+            pass
+        flash(f"Failed to auto-load Autotask reference data: {exc}", "warning")
+
     try:
         if getattr(settings, "autotask_cached_queues_json", None):
             autotask_queues = json.loads(settings.autotask_cached_queues_json) or []