Auto-commit local changes before build (2026-01-15 16:02:52)

.last-branch

@@ -1 +1 @@
-v20260115-14-autotask-runchecks-ticket-migration-fix
+v20260115-15-autotask-default-ticket-status-setting

containers/backupchecks/src/backend/app/integrations/autotask/client.py

@@ -397,6 +397,13 @@ class AutotaskClient:
 
         return self._call_picklist_values(picklist_values)
 
+    def get_ticket_statuses(self) -> List[Dict[str, Any]]:
+        """Return Ticket Status picklist values.
+
+        We retrieve this from Tickets field metadata to avoid hardcoded status IDs.
+        """
+        return self._get_ticket_picklist_values(field_names=["status", "statusid"])
+
     def create_ticket(self, payload: Dict[str, Any]) -> Dict[str, Any]:
         """Create a Ticket in Autotask.
 

containers/backupchecks/src/backend/app/main/routes_settings.py

@@ -657,6 +657,7 @@ def settings():
     autotask_queues = []
     autotask_ticket_sources = []
     autotask_priorities = []
+    autotask_ticket_statuses = []
     autotask_last_sync_at = getattr(settings, "autotask_reference_last_sync_at", None)
 
     try:
@@ -677,6 +678,12 @@ def settings():
     except Exception:
         autotask_priorities = []
 
+    try:
+        if getattr(settings, "autotask_cached_ticket_statuses_json", None):
+            autotask_ticket_statuses = json.loads(settings.autotask_cached_ticket_statuses_json) or []
+    except Exception:
+        autotask_ticket_statuses = []
+
     return render_template(
         "main/settings.html",
         settings=settings,
@@ -692,6 +699,7 @@ def settings():
         autotask_queues=autotask_queues,
         autotask_ticket_sources=autotask_ticket_sources,
         autotask_priorities=autotask_priorities,
+        autotask_ticket_statuses=autotask_ticket_statuses,
         autotask_last_sync_at=autotask_last_sync_at,
         news_admin_items=news_admin_items,
         news_admin_stats=news_admin_stats,
@@ -1322,6 +1330,7 @@ def settings_autotask_refresh_reference_data():
         queues = client.get_queues()
         sources = client.get_ticket_sources()
         priorities = client.get_ticket_priorities()
+        statuses = client.get_ticket_statuses()
 
         # Store a minimal subset for dropdowns (id + name/label)
         # Note: Some "reference" values are exposed as picklists (value/label)
@@ -1354,6 +1363,7 @@ def settings_autotask_refresh_reference_data():
 
         settings.autotask_cached_queues_json = json.dumps(_norm(queues))
         settings.autotask_cached_ticket_sources_json = json.dumps(_norm(sources))
+        settings.autotask_cached_ticket_statuses_json = json.dumps(_norm(statuses))
 
         # Priorities are returned as picklist values (value/label)
         pr_out = []
@@ -1377,13 +1387,13 @@ def settings_autotask_refresh_reference_data():
         db.session.commit()
 
         flash(
-            f"Autotask reference data refreshed. Queues: {len(queues)}. Ticket Sources: {len(sources)}. Priorities: {len(pr_out)}.",
+            f"Autotask reference data refreshed. Queues: {len(queues)}. Ticket Sources: {len(sources)}. Ticket Statuses: {len(statuses)}. Priorities: {len(pr_out)}.",
             "success",
         )
         _log_admin_event(
             "autotask_refresh_reference_data",
             "Autotask reference data refreshed.",
-            details=json.dumps({"queues": len(queues or []), "ticket_sources": len(sources or []), "priorities": len(pr_out)}),
+            details=json.dumps({"queues": len(queues or []), "ticket_sources": len(sources or []), "ticket_statuses": len(statuses or []), "priorities": len(pr_out)}),
         )
     except Exception as exc:
         flash(f"Failed to refresh Autotask reference data: {exc}", "danger")

containers/backupchecks/src/backend/app/migrations.py

@@ -3,31 +3,6 @@ from sqlalchemy import inspect, text
 from .database import db
 
 
-def _get_table_columns(conn, table_name: str) -> set[str]:
-    """Return a set of column names for a table using the provided connection.
-
-    Returns an empty set when the table does not exist or cannot be inspected.
-
-    Using information_schema keeps this helper stable across SQLAlchemy
-    versions and avoids creating nested connections while inside begin() blocks.
-    """
-
-    try:
-        result = conn.execute(
-            text(
-                """
-                SELECT column_name
-                FROM information_schema.columns
-                WHERE table_name = :table
-                """
-            ),
-            {"table": table_name},
-        )
-        return {row[0] for row in result.fetchall()}
-    except Exception:
-        return set()
-
-
 def _column_exists(table_name: str, column_name: str) -> bool:
     """Return True if the given column exists on the given table."""
     engine = db.get_engine()
@@ -193,6 +168,7 @@ def migrate_system_settings_autotask_integration() -> None:
         ("autotask_cached_queues_json", "TEXT NULL"),
         ("autotask_cached_ticket_sources_json", "TEXT NULL"),
         ("autotask_cached_priorities_json", "TEXT NULL"),
+        ("autotask_cached_ticket_statuses_json", "TEXT NULL"),
         ("autotask_reference_last_sync_at", "TIMESTAMP NULL"),
     ]
 
@@ -948,10 +924,9 @@ def migrate_job_runs_autotask_ticket_fields() -> None:
         return
 
     try:
-        with engine.begin() as conn:
+        with engine.connect() as conn:
             cols = _get_table_columns(conn, table)
             if not cols:
-                print("[migrations] job_runs table not found; skipping migrate_job_runs_autotask_ticket_fields")
                 return
 
             if "autotask_ticket_id" not in cols:
@@ -981,14 +956,12 @@ def migrate_job_runs_autotask_ticket_fields() -> None:
                     )
                 except Exception as exc:
                     print(
-                        f"[migrations] Could not add FK job_runs_autotask_ticket_created_by_user_id -> users.id (continuing): {exc}"
+                        f"[migrations] Could not add FK job_runs.autotask_ticket_created_by_user_id -> users.id (continuing): {exc}"
                     )
 
-            conn.execute(
-                text('CREATE INDEX IF NOT EXISTS idx_job_runs_autotask_ticket_id ON "job_runs" (autotask_ticket_id)')
-            )
+            conn.execute(text('CREATE INDEX IF NOT EXISTS idx_job_runs_autotask_ticket_id ON "job_runs" (autotask_ticket_id)'))
     except Exception as exc:
-        print(f"[migrations] migrate_job_runs_autotask_ticket_fields failed (continuing): {exc}")
+        print(f"[migrations] job_runs table not found; skipping migrate_job_runs_autotask_ticket_fields: {exc}")
         return
 
     print("[migrations] migrate_job_runs_autotask_ticket_fields completed.")

containers/backupchecks/src/backend/app/models.py

@@ -127,6 +127,7 @@ class SystemSettings(db.Model):
     autotask_cached_queues_json = db.Column(db.Text, nullable=True)
     autotask_cached_ticket_sources_json = db.Column(db.Text, nullable=True)
     autotask_cached_priorities_json = db.Column(db.Text, nullable=True)
+    autotask_cached_ticket_statuses_json = db.Column(db.Text, nullable=True)
     autotask_reference_last_sync_at = db.Column(db.DateTime, nullable=True)
     created_at = db.Column(db.DateTime, default=datetime.utcnow, nullable=False)
     updated_at = db.Column(

containers/backupchecks/src/templates/main/settings.html

@@ -397,6 +397,17 @@
           <div class="form-text">Requires refreshed reference data.</div>
         </div>
 
+        <div class="col-md-6">
+          <label for="autotask_default_ticket_status" class="form-label">Default Ticket Status</label>
+          <select class="form-select" id="autotask_default_ticket_status" name="autotask_default_ticket_status">
+            <option value="" {% if not settings.autotask_default_ticket_status %}selected{% endif %}>Select...</option>
+            {% for st in autotask_ticket_statuses %}
+              <option value="{{ st.id }}" {% if settings.autotask_default_ticket_status == st.id %}selected{% endif %}>{{ st.name }}</option>
+            {% endfor %}
+          </select>
+          <div class="form-text">Required for Autotask ticket creation. Requires refreshed reference data.</div>
+        </div>
+
         <div class="col-md-6">
           <label for="autotask_priority_warning" class="form-label">Priority for Warning</label>
           <select class="form-select" id="autotask_priority_warning" name="autotask_priority_warning">
@@ -444,6 +455,7 @@
         <div class="text-muted small mt-2">
           Cached Queues: {{ autotask_queues|length }}<br />
           Cached Ticket Sources: {{ autotask_ticket_sources|length }}<br />
+          Cached Ticket Statuses: {{ autotask_ticket_statuses|length }}<br />
           Cached Priorities: {{ autotask_priorities|length }}
         </div>
       </div>
@@ -456,7 +468,7 @@
             <button type="submit" class="btn btn-outline-primary">Refresh reference data</button>
           </form>
         </div>
-        <div class="form-text mt-2 text-md-end">Refresh loads Queues, Ticket Sources, and Priorities from Autotask for dropdown usage.</div>
+        <div class="form-text mt-2 text-md-end">Refresh loads Queues, Ticket Sources, Ticket Statuses, and Priorities from Autotask for dropdown usage.</div>
       </div>
     </div>
   </div>

docs/changelog.md

@@ -106,6 +106,11 @@ Changes:
 - Corrected the job_runs migration to ensure Autotask ticket columns are created reliably and committed properly.
 - Resolved Run Checks errors caused by incomplete database migrations after introducing Autotask ticket support.
 
+## v20260115-15-autotask-default-ticket-status-setting
+- Added “Default Ticket Status” dropdown to Autotask settings (Ticket defaults).
+- Implemented retrieval and caching of Autotask ticket statuses as reference data for dropdown usage.
+- Extended reference data refresh to include Ticket Statuses and updated diagnostics counters accordingly.
+- Added database column for cached ticket statuses and included it in migrations for existing installations.
 
 ***