diff --git a/.last-branch b/.last-branch
index 712b150..fe28a48 100644
--- a/.last-branch
+++ b/.last-branch
@@ -1 +1 @@
-v20260115-10-autotask-customers-settings-helper-fix
+v20260115-11-autotask-companyname-unwrap
diff --git a/containers/backupchecks/src/backend/app/main/routes_customers.py b/containers/backupchecks/src/backend/app/main/routes_customers.py
index aaf202f..f57ca44 100644
--- a/containers/backupchecks/src/backend/app/main/routes_customers.py
+++ b/containers/backupchecks/src/backend/app/main/routes_customers.py
@@ -113,7 +113,25 @@ def api_autotask_companies_search():
 
 
 def _normalize_company_name(company: dict) -> str:
-    return str(company.get("companyName") or company.get("CompanyName") or company.get("name") or "").strip()
+    # Autotask REST payload shapes vary between tenants/endpoints.
+    # - Some single-entity GETs return {"item": {...}}
+    # - Some may return {"items": [{...}]}
+    if isinstance(company, dict):
+        item = company.get("item")
+        if isinstance(item, dict):
+            company = item
+        else:
+            items = company.get("items")
+            if isinstance(items, list) and items and isinstance(items[0], dict):
+                company = items[0]
+
+    return str(
+        (company or {}).get("companyName")
+        or (company or {}).get("CompanyName")
+        or (company or {}).get("name")
+        or (company or {}).get("Name")
+        or ""
+    ).strip()
 
 
 @main_bp.get("/api/customers/<int:customer_id>/autotask-mapping")
diff --git a/docs/changelog.md b/docs/changelog.md
index 9e4b2d9..ec0cd13 100644
--- a/docs/changelog.md
+++ b/docs/changelog.md
@@ -88,7 +88,11 @@ Changes:
 - Added a local SystemSettings get-or-create helper in customers routes to prevent runtime NameError in mixed/partial deployments.
 - Added explicit imports for SystemSettings, db, and datetime to keep the Customers page stable across versions.
 
+## v20260115-11-autotask-companyname-unwrap
 
+- Fixed Autotask company name being shown as "Unknown" by correctly unwrapping nested Autotask API responses.
+- Improved company lookup handling to support different response shapes (single item and collection wrappers).
+- Ensured the cached Autotask company name is stored and displayed consistently after mapping and refresh.
 
 ***