From 53445ab2a450b158b7b164f44d9d70baa3a047e9 Mon Sep 17 00:00:00 2001
From: Ivo Oskamp <ivooskamp@oskamp.info>
Date: Sun, 8 Feb 2026 20:36:06 +0100
Subject: [PATCH] Correct Autotask integration description in Remarks & Tickets

Fixed to clarify that Autotask integration supports MANUAL ticket creation
(not automatic creation on failures). The integration exists and handles:
- Manual ticket creation in Autotask from Run Checks modal
- Synchronization between BackupChecks and Autotask tickets
- Automatic resolution when Autotask tickets are resolved/deleted

Removed incorrect claim about automatic ticket creation on failures.

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
---
 .../documentation/backup-review/remarks-tickets.html     | 9 +++++++++
 docs/changelog-claude.md                                 | 4 ++--
 2 files changed, 11 insertions(+), 2 deletions(-)

diff --git a/containers/backupchecks/src/templates/documentation/backup-review/remarks-tickets.html b/containers/backupchecks/src/templates/documentation/backup-review/remarks-tickets.html
index f5b6fcc..a45c672 100644
--- a/containers/backupchecks/src/templates/documentation/backup-review/remarks-tickets.html
+++ b/containers/backupchecks/src/templates/documentation/backup-review/remarks-tickets.html
@@ -378,6 +378,14 @@
   <li><strong>Use remarks for documentation:</strong> If you investigate an alert and determine it's not an issue, add a remark explaining why</li>
 </ul>
 
+<h2>Integration with Autotask</h2>
+
+<p>If Autotask integration is enabled, you can manually create tickets in Autotask PSA for backup failures. When creating a ticket from the Run Checks modal, BackupChecks can create a corresponding ticket in Autotask and maintain a link between the internal ticket record and the Autotask ticket ID.</p>
+
+<p>BackupChecks monitors Autotask for ticket status changes and can automatically resolve internal tickets when the corresponding Autotask ticket is resolved or deleted.</p>
+
+<p>See <a href="{{ url_for('documentation.page', section='autotask', page='overview') }}">Autotask Integration</a> for details on setup and PSA ticket synchronization.</p>
+
 <h2>Troubleshooting</h2>
 
 <h3>Ticket Indicator Not Showing on Job</h3>
@@ -415,6 +423,7 @@
   <li><a href="{{ url_for('documentation.page', section='backup-review', page='daily-jobs') }}">Daily Jobs View</a> - See how ticket and remark indicators appear in daily monitoring</li>
   <li><a href="{{ url_for('documentation.page', section='backup-review', page='run-checks-modal') }}">Run Checks Modal</a> - Create tickets and remarks while reviewing job runs</li>
   <li><a href="{{ url_for('documentation.page', section='backup-review', page='overrides') }}">Overrides & Exceptions</a> - Handle known issues with automated rules</li>
+  <li><a href="{{ url_for('documentation.page', section='autotask', page='overview') }}">Autotask Integration</a> - Learn about PSA integration and ticket synchronization</li>
 </ul>
 
 {% endblock %}
diff --git a/docs/changelog-claude.md b/docs/changelog-claude.md
index 6939e8d..a8cc825 100644
--- a/docs/changelog-claude.md
+++ b/docs/changelog-claude.md
@@ -4,8 +4,8 @@ This file documents all changes made to this project via Claude Code.
 
 ## [2026-02-08]
 
-### Removed
-- **Remarks & Tickets page**: Removed entire "Integration with Autotask" section describing automatic ticket creation for backup failures (this feature does not exist and is not planned), removed link to Autotask Integration from Next Steps section
+### Changed
+- **Remarks & Tickets page**: Corrected "Integration with Autotask" section to clarify tickets are manually created (not automatically on failures), updated to describe manual ticket creation and PSA synchronization only
 
 ### Changed
 - Fixed critical inaccuracies in Backup Review documentation based on user feedback: