diff --git a/.last-branch b/.last-branch
index 36c68d6..08b1612 100644
--- a/.last-branch
+++ b/.last-branch
@@ -1 +1 @@
-v20260115-07-autotask-picklist-field-detect
+v20260115-08-autotask-entityinfo-fields-shape-fix
diff --git a/containers/backupchecks/src/backend/app/integrations/autotask/client.py b/containers/backupchecks/src/backend/app/integrations/autotask/client.py
index 0f39cfd..7f86fb6 100644
--- a/containers/backupchecks/src/backend/app/integrations/autotask/client.py
+++ b/containers/backupchecks/src/backend/app/integrations/autotask/client.py
@@ -167,6 +167,10 @@ class AutotaskClient:
             if isinstance(items, list):
                 return [x for x in items if isinstance(x, dict)]
 
+            fields = payload.get("fields")
+            if isinstance(fields, list):
+                return [x for x in fields if isinstance(x, dict)]
+
             # Some endpoints may return a single object.
             if "id" in payload:
                 return [payload]
@@ -270,11 +274,15 @@ class AutotaskClient:
         if not bool(field.get("isPickList")):
             raise AutotaskError(f"Tickets.{field.get('name')} is not marked as a picklist in Autotask metadata.")
 
-        picklist_path = field.get("picklistValues")
-        if not isinstance(picklist_path, str) or not picklist_path.strip():
-            raise AutotaskError(f"Tickets.{field.get('name')} metadata did not include a picklistValues endpoint.")
+        picklist_values = field.get("picklistValues")
+        # Autotask may return picklist values inline (as a list) or as a URL/path.
+        if isinstance(picklist_values, list):
+            return [x for x in picklist_values if isinstance(x, dict)]
 
-        return self._call_picklist_values(picklist_path)
+        if not isinstance(picklist_values, str) or not picklist_values.strip():
+            raise AutotaskError(f"Tickets.{field.get('name')} metadata did not include picklist values.")
+
+        return self._call_picklist_values(picklist_values)
 
     def get_ticket_priorities(self) -> List[Dict[str, Any]]:
         """Return Ticket Priority picklist values.
@@ -314,8 +322,11 @@ class AutotaskClient:
         if not bool(priority_field.get("isPickList")):
             raise AutotaskError("Tickets.priority is not marked as a picklist in Autotask metadata.")
 
-        picklist_path = priority_field.get("picklistValues")
-        if not isinstance(picklist_path, str) or not picklist_path.strip():
-            raise AutotaskError("Tickets.priority metadata did not include a picklistValues endpoint.")
+        picklist_values = priority_field.get("picklistValues")
+        if isinstance(picklist_values, list):
+            return [x for x in picklist_values if isinstance(x, dict)]
 
-        return self._call_picklist_values(picklist_path)
+        if not isinstance(picklist_values, str) or not picklist_values.strip():
+            raise AutotaskError("Tickets.priority metadata did not include picklist values.")
+
+        return self._call_picklist_values(picklist_values)
diff --git a/docs/changelog.md b/docs/changelog.md
index e8a1911..6955786 100644
--- a/docs/changelog.md
+++ b/docs/changelog.md
@@ -64,6 +64,16 @@ Changes:
 - Applied the same robust detection logic to ticket priority picklist retrieval.
 - Prevented connection test failures caused by missing or differently named metadata fields.
 
+## v20260115-08-autotask-entityinfo-fields-shape-fix
+
+### Changes:
+- Fixed parsing of Autotask entityInformation responses to correctly read field metadata from the `fields` attribute.
+- Extended metadata normalization to support different response shapes returned by Autotask.
+- Improved picklist value handling to support both inline picklist values and URL-based retrieval.
+- Resolved failures in queue, source, and priority picklist detection caused by empty or misparsed field metadata.
+- Stabilized Autotask connection testing across sandbox environments with differing metadata formats.
+
+
 ***
 
 ## v0.1.21