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Update changelog for Autotask resolution fix

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Added entry documenting the fix for handling tickets with unset classification
fields (issueType, subIssueType, source).

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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Ivo Oskamp 2026-02-05 16:04:40 +01:00
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@ -4,6 +4,11 @@ This file documents all changes made to this project via Claude Code.
## [2026-02-05]
### Fixed
- Autotask ticket resolution update now correctly handles tickets where `issueType`, `subIssueType`,
or `source` fields are not set (value 0 or null). These picklist fields now default to 0 when
null/missing in GET response. Only `id` and `status` are truly required with real values.
### Added
- Restored Autotask PSA integration from branch `v20260203-13-autotask-resolution-item-wrapper`:
- `integrations/autotask/client.py` - Autotask REST API client with full support for: