diff --git a/containers/backupchecks/src/backend/app/main/routes_run_checks.py b/containers/backupchecks/src/backend/app/main/routes_run_checks.py
index 72ce89a..12ee4b0 100644
--- a/containers/backupchecks/src/backend/app/main/routes_run_checks.py
+++ b/containers/backupchecks/src/backend/app/main/routes_run_checks.py
@@ -1464,7 +1464,7 @@ def api_run_checks_create_autotask_ticket():
                 }
             )
 
-    subject = f"[Backupchecks] {customer.name} - {job.job_name or ''} - {status_display}"
+    subject = f"[Backupchecks] {job.job_name or ''} - {status_display}"
     description = _compose_autotask_ticket_description(
         settings=settings,
         job=job,
diff --git a/docs/changelog-claude.md b/docs/changelog-claude.md
index 1a386e3..cd5e1f3 100644
--- a/docs/changelog-claude.md
+++ b/docs/changelog-claude.md
@@ -4,6 +4,9 @@ This file documents all changes made to this project via Claude Code.
 
 ## [2026-02-09]
 
+### Changed
+- Removed customer name from Autotask ticket title to keep titles concise (format changed from "[Backupchecks] Customer - Job Name - Status" to "[Backupchecks] Job Name - Status")
+
 ### Fixed
 - Fixed Autotask ticket description being set to NULL when resolving tickets via `update_ticket_resolution_safe` by adding "description" to the optional_fields list, ensuring the original description is preserved during PUT operations