ivooskamp/backupchecks
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Add direct Autotask ticket link in Run Checks modal

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Added "Open in Autotask" button next to ticket number in Run Checks modal
for quick navigation to the ticket in Autotask PSA.

Changes:
- Enhanced renderAutotaskInfo() function in run_checks.html
- Button appears only when autotask_ticket_id exists
- Opens in new tab with proper Autotask URL format
- Styled as small outline button for compact layout
- URL format: https://ww19.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?workspace=False&ids[0]={id}&ticketId={id}

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
Ivo Oskamp 2026-02-06 13:06:36 +01:00
parent cf35879c36
commit d8ddec1fb1
2 changed files with 16 additions and 1 deletions
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12
containers/backupchecks/src/templates/main/run_checks.html
View File

@ -925,6 +925,7 @@ table.addEventListener('change', function (e) {
function renderAutotaskInfo(run) {
if (!atInfo) return;
var num = (run && run.autotask_ticket_number) ? String(run.autotask_ticket_number) : '';
var ticketId = (run && run.autotask_ticket_id) ? String(run.autotask_ticket_id) : '';
var isResolved = !!(run && run.autotask_ticket_is_resolved);
var origin = (run && run.autotask_ticket_resolved_origin) ? String(run.autotask_ticket_resolved_origin) : '';
var isDeleted = !!(run && run.autotask_ticket_is_deleted);
@ -947,7 +948,16 @@ table.addEventListener('change', function (e) {
} else if (isResolved && origin === 'psa') {
extra = '<div class="mt-1"><span class="badge bg-secondary">Resolved by PSA</span></div>';
}
atInfo.innerHTML = '<div><strong>Ticket:</strong> ' + escapeHtml(num) + '</div>' + extra;
// Build ticket display with optional direct link
var ticketDisplay = '<div><strong>Ticket:</strong> ' + escapeHtml(num);
if (ticketId) {
var autotaskUrl = 'https://ww19.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?workspace=False&ids%5B0%5D=' + encodeURIComponent(ticketId) + '&ticketId=' + encodeURIComponent(ticketId);
ticketDisplay += ' <a href="' + escapeHtml(autotaskUrl) + '" target="_blank" rel="noopener noreferrer" class="btn btn-sm btn-outline-primary ms-1" style="padding: 0.125rem 0.5rem; font-size: 0.75rem;">Open in Autotask</a>';
}
ticketDisplay += '</div>';
atInfo.innerHTML = ticketDisplay + extra;
} else if (run && run.autotask_ticket_id) {
atInfo.innerHTML = '<div><strong>Ticket:</strong> created</div>';
} else {

5
docs/changelog-claude.md
View File

@ -31,6 +31,11 @@ This file documents all changes made to this project via Claude Code.
### Changed
- Renamed "Refresh" button to "Search" in Link existing Autotask ticket modal for better clarity (the button performs a search operation)
- Added ellipsis-field functionality to "Overall remark" and "Remark" fields in Run Checks modal to prevent long text from hiding action buttons (click to expand/collapse)
- Enhanced Autotask ticket display in Run Checks modal:
- Added "Open in Autotask" button next to ticket number for direct navigation to ticket in Autotask PSA
- Button only appears when ticket is linked (autotask_ticket_id exists) and Autotask integration is enabled
- Opens in new tab with proper URL format including workspace and ticket ID parameters
- Styled as small outline button to maintain compact layout
## [2026-02-05]