Merge branch 'v20260203-06-autotask-ticketnotes-child-endpoint' into main

.last-branch

@@ -1 +1 @@
-v20260203-04-autotask-resolve-user-note
+v20260203-06-autotask-ticketnotes-child-endpoint

containers/backupchecks/src/backend/app/integrations/autotask/client.py

@@ -522,38 +522,67 @@ class AutotaskClient:
 
 
     def create_ticket_note(self, note_payload: Dict[str, Any]) -> Dict[str, Any]:
-        """Create a TicketNote via POST /TicketNotes.
+    """Create a TicketNote for a Ticket.
 
-        Note: Tenant support varies. Callers should handle AutotaskError(status_code=404)
-        and implement a fallback if needed.
-        """
+    Autotask TicketNotes are a child collection of Tickets. In some tenants, creating notes via the
+    root entity endpoint (POST /TicketNotes) is not supported, while creating via the parent ticket
+    child URL may work (POST /Tickets/{id}/TicketNotes).
 
-        if not isinstance(note_payload, dict):
-            raise AutotaskError("Invalid ticket note payload.")
+    Callers can keep a fallback (for example updating the Ticket description) if both routes fail.
+    """
 
+    if not isinstance(note_payload, dict):
+        raise AutotaskError("Invalid ticket note payload.")
+
+    try:
+        tid = int(note_payload.get("ticketID") or note_payload.get("ticketId") or 0)
+    except Exception:
+        tid = 0
+    if tid <= 0:
+        raise AutotaskError("Invalid ticketID in ticket note payload.")
+
+    title = str(note_payload.get("title") or "Backupchecks")
+    description = str(
+        note_payload.get("description")
+        or note_payload.get("note")
+        or note_payload.get("body")
+        or ""
+    )
+
+    pub_val = note_payload.get("publish")
+    # REST uses an integer picklist; in practice '1' corresponds to "ALL" / all Autotask users.
+    if isinstance(pub_val, bool):
+        publish = 1 if pub_val else 1
+    else:
         try:
-            tid = int(note_payload.get("ticketID") or note_payload.get("ticketId") or 0)
+            publish = int(pub_val) if pub_val is not None else 1
         except Exception:
-            tid = 0
-        if tid <= 0:
-            raise AutotaskError("Invalid ticketID in ticket note payload.")
+            publish = 1
 
-        data = self._request("POST", "TicketNotes", json_body=note_payload)
-        if isinstance(data, dict):
-            if "item" in data and isinstance(data.get("item"), dict):
-                return data["item"]
-            if "items" in data and isinstance(data.get("items"), list) and data.get("items"):
-                first = data.get("items")[0]
-                if isinstance(first, dict):
-                    return first
-            if "id" in data:
-                return data
+    child_payload = {
+        "title": title,
+        "description": description,
+        "publish": publish,
+    }
 
-        items = self._as_items_list(data)
-        if items:
-            return items[0]
+    # Preferred: parent-child URL
+    data = self._request("POST", f"Tickets/{tid}/TicketNotes", json_body=child_payload)
 
-        raise AutotaskError("Autotask did not return a created ticket note object.")
+    if isinstance(data, dict):
+        if "item" in data and isinstance(data.get("item"), dict):
+            return data["item"]
+        if "items" in data and isinstance(data.get("items"), list) and data.get("items"):
+            first = data.get("items")[0]
+            if isinstance(first, dict):
+                return first
+        if "id" in data:
+            return data
+
+    items = self._as_items_list(data)
+    if items:
+        return items[0]
+
+    raise AutotaskError("Autotask did not return a created ticket note object.")
 
     def get_ticket_note(self, note_id: int) -> Dict[str, Any]:
         """Retrieve a TicketNote by ID via GET /TicketNotes/{id}."""

containers/backupchecks/src/backend/app/main/routes_run_checks.py

@@ -1869,8 +1869,8 @@ def api_run_checks_autotask_resolve_note():
         note_payload = {
             "ticketID": ticket_id,
             "title": "Backupchecks",
-            "note": body,
-            "publish": True,
+            "description": body,
+            "publish": 1,
         }
         created = client.create_ticket_note(note_payload)
 

docs/changelog.md

@@ -487,6 +487,12 @@ Changes:
 - Updated backend validation to only return success when the TicketNote is successfully created.
 - Aligned frontend success messaging with actual TicketNote creation in Autotask.
 
+## v20260203-06-autotask-ticketnotes-child-endpoint
+
+- Updated the Resolve action to create ticket notes using the Autotask child endpoint POST /Tickets/{TicketID}/Notes.
+- Removed usage of the unsupported POST /TicketNotes endpoint.
+- Ensured the created note is user-visible in Autotask and clearly marks the ticket as resolved by Backupchecks.
+
 ***
 
 ## v0.1.21