diff --git a/.last-branch b/.last-branch
index 2da1383..2133928 100644
--- a/.last-branch
+++ b/.last-branch
@@ -1 +1 @@
-v20260113-08-vspc-object-linking-normalize
+v20260115-01-autotask-settings
diff --git a/containers/backupchecks/src/backend/app/integrations/autotask/__init__.py b/containers/backupchecks/src/backend/app/integrations/autotask/__init__.py
new file mode 100644
index 0000000..e69de29
diff --git a/containers/backupchecks/src/backend/app/integrations/autotask/client.py b/containers/backupchecks/src/backend/app/integrations/autotask/client.py
new file mode 100644
index 0000000..9eaa036
--- /dev/null
+++ b/containers/backupchecks/src/backend/app/integrations/autotask/client.py
@@ -0,0 +1,129 @@
+import json
+from dataclasses import dataclass
+from typing import Any, Dict, List, Optional, Tuple
+from urllib.parse import urlencode
+
+import requests
+
+
+@dataclass
+class AutotaskZoneInfo:
+    zone_name: str
+    api_url: str
+    web_url: Optional[str] = None
+    ci: Optional[int] = None
+
+
+class AutotaskError(RuntimeError):
+    pass
+
+
+class AutotaskClient:
+    def __init__(
+        self,
+        username: str,
+        password: str,
+        api_integration_code: str,
+        environment: str = "production",
+        timeout_seconds: int = 30,
+    ) -> None:
+        self.username = username
+        self.password = password
+        self.api_integration_code = api_integration_code
+        self.environment = (environment or "production").strip().lower()
+        self.timeout_seconds = timeout_seconds
+
+        self._zone_info: Optional[AutotaskZoneInfo] = None
+
+    def _zoneinfo_base(self) -> str:
+        # Production zone lookup endpoint: webservices.autotask.net
+        # Sandbox is typically pre-release: webservices2.autotask.net
+        if self.environment == "sandbox":
+            return "https://webservices2.autotask.net/atservicesrest"
+        return "https://webservices.autotask.net/atservicesrest"
+
+    def get_zone_info(self) -> AutotaskZoneInfo:
+        if self._zone_info is not None:
+            return self._zone_info
+
+        url = f"{self._zoneinfo_base().rstrip('/')}/v1.0/zoneInformation"
+        params = {"user": self.username}
+        try:
+            resp = requests.get(url, params=params, timeout=self.timeout_seconds)
+        except Exception as exc:
+            raise AutotaskError(f"ZoneInformation request failed: {exc}") from exc
+
+        if resp.status_code >= 400:
+            raise AutotaskError(f"ZoneInformation request failed (HTTP {resp.status_code}).")
+
+        try:
+            data = resp.json()
+        except Exception as exc:
+            raise AutotaskError("ZoneInformation response is not valid JSON.") from exc
+
+        zone = AutotaskZoneInfo(
+            zone_name=str(data.get("zoneName") or ""),
+            api_url=str(data.get("url") or "").rstrip("/"),
+            web_url=(str(data.get("webUrl") or "").rstrip("/") or None),
+            ci=(int(data["ci"]) if str(data.get("ci") or "").isdigit() else None),
+        )
+
+        if not zone.api_url:
+            raise AutotaskError("ZoneInformation did not return an API URL.")
+
+        self._zone_info = zone
+        return zone
+
+    def _headers(self) -> Dict[str, str]:
+        # Autotask REST API requires the APIIntegrationcode header for API-only users.
+        return {
+            "APIIntegrationcode": self.api_integration_code,
+            "Content-Type": "application/json",
+            "Accept": "application/json",
+        }
+
+    def _request(self, method: str, path: str, params: Optional[Dict[str, Any]] = None) -> Dict[str, Any]:
+        zone = self.get_zone_info()
+        base = zone.api_url.rstrip("/")
+        url = f"{base}/v1.0/{path.lstrip('/')}"
+        try:
+            resp = requests.request(
+                method=method.upper(),
+                url=url,
+                headers=self._headers(),
+                params=params or None,
+                auth=(self.username, self.password),
+                timeout=self.timeout_seconds,
+            )
+        except Exception as exc:
+            raise AutotaskError(f"Request failed: {exc}") from exc
+
+        if resp.status_code == 401:
+            raise AutotaskError("Authentication failed (HTTP 401). Check username/password and APIIntegrationcode.")
+        if resp.status_code == 403:
+            raise AutotaskError("Access forbidden (HTTP 403). API user permissions may be insufficient.")
+        if resp.status_code == 404:
+            raise AutotaskError(f"Resource not found (HTTP 404) for path: {path}")
+        if resp.status_code >= 400:
+            raise AutotaskError(f"Autotask API error (HTTP {resp.status_code}).")
+
+        try:
+            return resp.json()
+        except Exception as exc:
+            raise AutotaskError("Autotask API response is not valid JSON.") from exc
+
+    def _query_all_first_page(self, entity_name: str) -> List[Dict[str, Any]]:
+        # Use a simple 'exist' filter on id to return the first page (up to 500 items).
+        search = {"filter": [{"op": "exist", "field": "id"}]}
+        params = {"search": json.dumps(search)}
+        data = self._request("GET", f"{entity_name}/query", params=params)
+        items = data.get("items") or []
+        if not isinstance(items, list):
+            return []
+        return items
+
+    def get_queues(self) -> List[Dict[str, Any]]:
+        return self._query_all_first_page("Queues")
+
+    def get_ticket_sources(self) -> List[Dict[str, Any]]:
+        return self._query_all_first_page("TicketSources")
diff --git a/containers/backupchecks/src/backend/app/main/routes_settings.py b/containers/backupchecks/src/backend/app/main/routes_settings.py
index 7018135..211be9a 100644
--- a/containers/backupchecks/src/backend/app/main/routes_settings.py
+++ b/containers/backupchecks/src/backend/app/main/routes_settings.py
@@ -1,5 +1,7 @@
 from .routes_shared import *  # noqa: F401,F403
 from .routes_shared import _get_database_size_bytes, _get_or_create_settings, _format_bytes, _get_free_disk_bytes, _log_admin_event
+import json
+from datetime import datetime
 
 @main_bp.route("/settings/jobs/delete-all", methods=["POST"])
 @login_required
@@ -430,6 +432,61 @@ def settings():
         if "ui_timezone" in request.form:
             settings.ui_timezone = (request.form.get("ui_timezone") or "").strip() or "Europe/Amsterdam"
 
+        # Autotask integration
+        if "autotask_enabled" in request.form:
+            settings.autotask_enabled = bool(request.form.get("autotask_enabled"))
+
+        if "autotask_environment" in request.form:
+            env_val = (request.form.get("autotask_environment") or "").strip().lower()
+            if env_val in ("sandbox", "production"):
+                settings.autotask_environment = env_val
+            else:
+                settings.autotask_environment = None
+
+        if "autotask_api_username" in request.form:
+            settings.autotask_api_username = (request.form.get("autotask_api_username") or "").strip() or None
+
+        if "autotask_api_password" in request.form:
+            pw = (request.form.get("autotask_api_password") or "").strip()
+            if pw:
+                settings.autotask_api_password = pw
+
+        if "autotask_tracking_identifier" in request.form:
+            settings.autotask_tracking_identifier = (request.form.get("autotask_tracking_identifier") or "").strip() or None
+
+        if "autotask_base_url" in request.form:
+            settings.autotask_base_url = (request.form.get("autotask_base_url") or "").strip() or None
+
+        if "autotask_default_queue_id" in request.form:
+            try:
+                settings.autotask_default_queue_id = int(request.form.get("autotask_default_queue_id") or 0) or None
+            except (ValueError, TypeError):
+                pass
+
+        if "autotask_default_ticket_source_id" in request.form:
+            try:
+                settings.autotask_default_ticket_source_id = int(request.form.get("autotask_default_ticket_source_id") or 0) or None
+            except (ValueError, TypeError):
+                pass
+
+        if "autotask_default_ticket_status" in request.form:
+            try:
+                settings.autotask_default_ticket_status = int(request.form.get("autotask_default_ticket_status") or 0) or None
+            except (ValueError, TypeError):
+                pass
+
+        if "autotask_priority_warning" in request.form:
+            try:
+                settings.autotask_priority_warning = int(request.form.get("autotask_priority_warning") or 0) or None
+            except (ValueError, TypeError):
+                pass
+
+        if "autotask_priority_error" in request.form:
+            try:
+                settings.autotask_priority_error = int(request.form.get("autotask_priority_error") or 0) or None
+            except (ValueError, TypeError):
+                pass
+
         # Daily Jobs
         if "daily_jobs_start_date" in request.form:
             daily_jobs_start_date_str = (request.form.get("daily_jobs_start_date") or "").strip()
@@ -537,6 +594,7 @@ def settings():
         free_disk_warning = free_disk_bytes < two_gb
 
     has_client_secret = bool(settings.graph_client_secret)
+    has_autotask_password = bool(getattr(settings, "autotask_api_password", None))
 
     # Common UI timezones (IANA names)
     tz_options = [
@@ -595,6 +653,23 @@ def settings():
     except Exception:
         admin_users_count = 0
 
+    # Autotask cached reference data for dropdowns
+    autotask_queues = []
+    autotask_ticket_sources = []
+    autotask_last_sync_at = getattr(settings, "autotask_reference_last_sync_at", None)
+
+    try:
+        if getattr(settings, "autotask_cached_queues_json", None):
+            autotask_queues = json.loads(settings.autotask_cached_queues_json) or []
+    except Exception:
+        autotask_queues = []
+
+    try:
+        if getattr(settings, "autotask_cached_ticket_sources_json", None):
+            autotask_ticket_sources = json.loads(settings.autotask_cached_ticket_sources_json) or []
+    except Exception:
+        autotask_ticket_sources = []
+
     return render_template(
         "main/settings.html",
         settings=settings,
@@ -602,10 +677,14 @@ def settings():
         free_disk_human=free_disk_human,
         free_disk_warning=free_disk_warning,
         has_client_secret=has_client_secret,
+        has_autotask_password=has_autotask_password,
         tz_options=tz_options,
         users=users,
         admin_users_count=admin_users_count,
         section=section,
+        autotask_queues=autotask_queues,
+        autotask_ticket_sources=autotask_ticket_sources,
+        autotask_last_sync_at=autotask_last_sync_at,
         news_admin_items=news_admin_items,
         news_admin_stats=news_admin_stats,
     )
@@ -1172,3 +1251,90 @@ def settings_folders():
         except Exception:
             pass
         return jsonify({"status": "error", "message": str(exc) or "Failed to load folders."}), 500
+
+
+@main_bp.route("/settings/autotask/test-connection", methods=["POST"])
+@login_required
+@roles_required("admin")
+def settings_autotask_test_connection():
+    settings = _get_or_create_settings()
+
+    if not settings.autotask_api_username or not settings.autotask_api_password or not settings.autotask_tracking_identifier:
+        flash("Autotask settings incomplete. Provide username, password and tracking identifier first.", "warning")
+        return redirect(url_for("main.settings", section="integrations"))
+
+    try:
+        from ..integrations.autotask.client import AutotaskClient
+        client = AutotaskClient(
+            username=settings.autotask_api_username,
+            password=settings.autotask_api_password,
+            api_integration_code=settings.autotask_tracking_identifier,
+            environment=(settings.autotask_environment or "production"),
+        )
+        zone = client.get_zone_info()
+        # Lightweight authenticated call to validate credentials
+        _ = client.get_ticket_sources()
+        flash(f"Autotask connection OK. Zone: {zone.zone_name or 'unknown'}.", "success")
+        _log_admin_event("autotask_test_connection", details={"zone": zone.zone_name, "api_url": zone.api_url})
+    except Exception as exc:
+        flash(f"Autotask connection failed: {exc}", "danger")
+        _log_admin_event("autotask_test_connection_failed", details={"error": str(exc)})
+
+    return redirect(url_for("main.settings", section="integrations"))
+
+
+@main_bp.route("/settings/autotask/refresh-reference-data", methods=["POST"])
+@login_required
+@roles_required("admin")
+def settings_autotask_refresh_reference_data():
+    settings = _get_or_create_settings()
+
+    if not settings.autotask_api_username or not settings.autotask_api_password or not settings.autotask_tracking_identifier:
+        flash("Autotask settings incomplete. Provide username, password and tracking identifier first.", "warning")
+        return redirect(url_for("main.settings", section="integrations"))
+
+    try:
+        from ..integrations.autotask.client import AutotaskClient
+        client = AutotaskClient(
+            username=settings.autotask_api_username,
+            password=settings.autotask_api_password,
+            api_integration_code=settings.autotask_tracking_identifier,
+            environment=(settings.autotask_environment or "production"),
+        )
+
+        queues = client.get_queues()
+        sources = client.get_ticket_sources()
+
+        # Store a minimal subset for dropdowns (id + name/label)
+        def _norm(items):
+            out = []
+            for it in items or []:
+                if not isinstance(it, dict):
+                    continue
+                _id = it.get("id")
+                name = it.get("name") or it.get("label") or it.get("queueName") or it.get("sourceName") or it.get("description") or ""
+                try:
+                    _id_int = int(_id)
+                except Exception:
+                    continue
+                out.append({"id": _id_int, "name": str(name)})
+            # Sort by name for stable dropdowns
+            out.sort(key=lambda x: (x.get("name") or "").lower())
+            return out
+
+        settings.autotask_cached_queues_json = json.dumps(_norm(queues))
+        settings.autotask_cached_ticket_sources_json = json.dumps(_norm(sources))
+        settings.autotask_reference_last_sync_at = datetime.utcnow()
+
+        db.session.commit()
+
+        flash(f"Autotask reference data refreshed. Queues: {len(queues)}. Ticket Sources: {len(sources)}.", "success")
+        _log_admin_event(
+            "autotask_refresh_reference_data",
+            details={"queues": len(queues or []), "ticket_sources": len(sources or [])},
+        )
+    except Exception as exc:
+        flash(f"Failed to refresh Autotask reference data: {exc}", "danger")
+        _log_admin_event("autotask_refresh_reference_data_failed", details={"error": str(exc)})
+
+    return redirect(url_for("main.settings", section="integrations"))
diff --git a/containers/backupchecks/src/backend/app/migrations.py b/containers/backupchecks/src/backend/app/migrations.py
index 334be39..eae1fd4 100644
--- a/containers/backupchecks/src/backend/app/migrations.py
+++ b/containers/backupchecks/src/backend/app/migrations.py
@@ -127,6 +127,47 @@ def migrate_system_settings_ui_timezone() -> None:
     except Exception as exc:
         print(f"[migrations] Failed to migrate system_settings.ui_timezone: {exc}")
 
+def migrate_system_settings_autotask_integration() -> None:
+    """Add Autotask integration columns to system_settings if missing."""
+
+    table = "system_settings"
+
+    columns = [
+        ("autotask_enabled", "BOOLEAN NOT NULL DEFAULT FALSE"),
+        ("autotask_environment", "VARCHAR(32) NULL"),
+        ("autotask_api_username", "VARCHAR(255) NULL"),
+        ("autotask_api_password", "VARCHAR(255) NULL"),
+        ("autotask_tracking_identifier", "VARCHAR(255) NULL"),
+        ("autotask_base_url", "VARCHAR(512) NULL"),
+        ("autotask_default_queue_id", "INTEGER NULL"),
+        ("autotask_default_ticket_source_id", "INTEGER NULL"),
+        ("autotask_default_ticket_status", "INTEGER NULL"),
+        ("autotask_priority_warning", "INTEGER NULL"),
+        ("autotask_priority_error", "INTEGER NULL"),
+        ("autotask_cached_queues_json", "TEXT NULL"),
+        ("autotask_cached_ticket_sources_json", "TEXT NULL"),
+        ("autotask_reference_last_sync_at", "TIMESTAMP NULL"),
+    ]
+
+    try:
+        engine = db.get_engine()
+    except Exception as exc:
+        print(f"[migrations] Could not get engine for system_settings autotask migration: {exc}")
+        return
+
+    try:
+        with engine.begin() as conn:
+            for column, ddl in columns:
+                if _column_exists_on_conn(conn, table, column):
+                    continue
+                conn.execute(text(f'ALTER TABLE "{table}" ADD COLUMN {column} {ddl}'))
+        print("[migrations] migrate_system_settings_autotask_integration completed.")
+    except Exception as exc:
+        print(f"[migrations] Failed to migrate system_settings autotask integration columns: {exc}")
+
+
+
+
 
 
 def migrate_mail_messages_columns() -> None:
diff --git a/containers/backupchecks/src/backend/app/models.py b/containers/backupchecks/src/backend/app/models.py
index 3d23da6..8aa2189 100644
--- a/containers/backupchecks/src/backend/app/models.py
+++ b/containers/backupchecks/src/backend/app/models.py
@@ -107,6 +107,26 @@ class SystemSettings(db.Model):
     # UI display timezone (IANA name). Used for rendering times in the web interface.
     ui_timezone = db.Column(db.String(64), nullable=False, default="Europe/Amsterdam")
 
+
+    # Autotask integration settings
+    autotask_enabled = db.Column(db.Boolean, nullable=False, default=False)
+    autotask_environment = db.Column(db.String(32), nullable=True)  # sandbox | production
+    autotask_api_username = db.Column(db.String(255), nullable=True)
+    autotask_api_password = db.Column(db.String(255), nullable=True)
+    autotask_tracking_identifier = db.Column(db.String(255), nullable=True)
+    autotask_base_url = db.Column(db.String(512), nullable=True)  # Backupchecks base URL for deep links
+
+    # Autotask defaults (IDs are leading)
+    autotask_default_queue_id = db.Column(db.Integer, nullable=True)
+    autotask_default_ticket_source_id = db.Column(db.Integer, nullable=True)
+    autotask_default_ticket_status = db.Column(db.Integer, nullable=True)
+    autotask_priority_warning = db.Column(db.Integer, nullable=True)
+    autotask_priority_error = db.Column(db.Integer, nullable=True)
+
+    # Cached reference data (for dropdowns)
+    autotask_cached_queues_json = db.Column(db.Text, nullable=True)
+    autotask_cached_ticket_sources_json = db.Column(db.Text, nullable=True)
+    autotask_reference_last_sync_at = db.Column(db.DateTime, nullable=True)
     created_at = db.Column(db.DateTime, default=datetime.utcnow, nullable=False)
     updated_at = db.Column(
         db.DateTime, default=datetime.utcnow, onupdate=datetime.utcnow, nullable=False
@@ -652,4 +672,4 @@ class ReportObjectSummary(db.Model):
     report = db.relationship(
         "ReportDefinition",
         backref=db.backref("object_summaries", lazy="dynamic", cascade="all, delete-orphan"),
-    )
\ No newline at end of file
+    )
diff --git a/containers/backupchecks/src/templates/main/settings.html b/containers/backupchecks/src/templates/main/settings.html
index bdc5fbe..318ca9b 100644
--- a/containers/backupchecks/src/templates/main/settings.html
+++ b/containers/backupchecks/src/templates/main/settings.html
@@ -20,6 +20,9 @@
   <li class="nav-item">
     <a class="nav-link {% if section == 'imports' %}active{% endif %}" href="{{ url_for('main.settings', section='imports') }}">Imports</a>
   </li>
+  <li class="nav-item">
+    <a class="nav-link {% if section == 'integrations' %}active{% endif %}" href="{{ url_for('main.settings', section='integrations') }}">Integrations</a>
+  </li>
   <li class="nav-item">
     <a class="nav-link {% if section == 'maintenance' %}active{% endif %}" href="{{ url_for('main.settings', section='maintenance') }}">Maintenance</a>
   </li>