Add admin view for deleted feedback items + permanent delete

User request: Allow admins to view deleted items and permanently
delete them (hard delete) to clean up database and remove screenshots.

Features:
1. Admin-only "Show deleted" checkbox on feedback list
2. Deleted items shown with gray background + "Deleted" badge
3. Permanent delete button (only for soft-deleted items)
4. Hard delete removes item + all attachments from database
5. Admins can view detail pages of deleted items

Backend (routes_feedback.py):
- Added show_deleted parameter (admin only)
- Modified feedback_page query to optionally include deleted items
- Added deleted_at, deleted_by to query results
- Modified feedback_detail to allow admins to view deleted items
- New route: feedback_permanent_delete (hard delete)
  - Only works on already soft-deleted items (safety check)
  - Uses db.session.delete() - CASCADE removes attachments
  - Shows attachment count in confirmation message

Frontend:
- feedback.html:
  - "Show deleted items" checkbox (auto-submits form)
  - Deleted items: gray background (table-secondary)
  - Shows deleted timestamp
  - "Permanent Delete" button in Actions column
  - Confirmation dialog warns about permanent deletion
- feedback_detail.html:
  - "Deleted" badge in header
  - Actions sidebar shows warning + "Permanent Delete" button
  - Normal actions (resolve/delete) hidden for deleted items

Benefits:
- Audit trail preserved with soft delete
- Database can be cleaned up later by removing old deleted items
- Screenshots (BYTEA) don't accumulate forever
- Two-stage safety: soft delete → permanent delete

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

containers/backupchecks/src/backend/app/main/routes_feedback.py

@@ -69,7 +69,14 @@ def feedback_page():
     if sort not in ("votes", "newest", "updated"):
         sort = "votes"
 
-    where = ["fi.deleted_at IS NULL"]
+    # Admin-only: show deleted items
+    show_deleted = False
+    if get_active_role() == "admin":
+        show_deleted = request.args.get("show_deleted", "0") in ("1", "true", "yes", "on")
+
+    where = []
+    if not show_deleted:
+        where.append("fi.deleted_at IS NULL")
     params = {"user_id": int(current_user.id)}
 
     if item_type:
@@ -106,6 +113,8 @@ def feedback_page():
             fi.status,
             fi.created_at,
             fi.updated_at,
+            fi.deleted_at,
+            fi.deleted_by_user_id,
             u.username AS created_by,
             COALESCE(v.vote_count, 0) AS vote_count,
             EXISTS (
@@ -143,6 +152,8 @@ def feedback_page():
                 "created_by": r["created_by"] or "-",
                 "vote_count": int(r["vote_count"] or 0),
                 "user_voted": bool(r["user_voted"]),
+                "is_deleted": bool(r["deleted_at"]),
+                "deleted_at": _format_datetime(r["deleted_at"]) if r["deleted_at"] else "",
             }
         )
 
@@ -153,6 +164,7 @@ def feedback_page():
         status=status,
         q=q,
         sort=sort,
+        show_deleted=show_deleted,
     )
 
 
@@ -221,7 +233,8 @@ def feedback_new():
 @roles_required("admin", "operator", "reporter", "viewer")
 def feedback_detail(item_id: int):
     item = FeedbackItem.query.get_or_404(item_id)
-    if item.deleted_at is not None:
+    # Allow admins to view deleted items
+    if item.deleted_at is not None and get_active_role() != "admin":
         abort(404)
 
     vote_count = (
@@ -438,6 +451,37 @@ def feedback_delete(item_id: int):
     return redirect(url_for("main.feedback_page"))
 
 
+@main_bp.route("/feedback/<int:item_id>/permanent-delete", methods=["POST"])
+@login_required
+@roles_required("admin")
+def feedback_permanent_delete(item_id: int):
+    """Permanently delete a feedback item and all its attachments from the database.
+
+    This is a hard delete - the item and all associated data will be removed permanently.
+    Only available for items that are already soft-deleted.
+    """
+    item = FeedbackItem.query.get_or_404(item_id)
+
+    # Only allow permanent delete on already soft-deleted items
+    if item.deleted_at is None:
+        flash("Item must be deleted first before permanent deletion.", "warning")
+        return redirect(url_for("main.feedback_detail", item_id=item.id))
+
+    # Get attachment count for feedback message
+    attachment_count = FeedbackAttachment.query.filter_by(feedback_item_id=item.id).count()
+
+    # Hard delete - CASCADE will automatically delete:
+    # - feedback_votes
+    # - feedback_replies
+    # - feedback_attachments (via replies CASCADE)
+    # - feedback_attachments (direct, via item CASCADE)
+    db.session.delete(item)
+    db.session.commit()
+
+    flash(f"Feedback item permanently deleted ({attachment_count} screenshot(s) removed).", "success")
+    return redirect(url_for("main.feedback_page", show_deleted="1"))
+
+
 @main_bp.route("/feedback/attachment/<int:attachment_id>")
 @login_required
 @roles_required("admin", "operator", "reporter", "viewer")

containers/backupchecks/src/templates/main/feedback.html

@@ -34,6 +34,16 @@
   <div class="col-6 col-md-3">
     <button class="btn btn-outline-secondary" type="submit">Apply</button>
   </div>
+  {% if active_role == 'admin' %}
+  <div class="col-12">
+    <div class="form-check">
+      <input class="form-check-input" type="checkbox" name="show_deleted" value="1" id="show_deleted" {% if show_deleted %}checked{% endif %} onchange="this.form.submit()">
+      <label class="form-check-label" for="show_deleted">
+        Show deleted items
+      </label>
+    </div>
+  </div>
+  {% endif %}
 </form>
 
 <div class="table-responsive">
@@ -46,6 +56,9 @@
         <th style="width: 160px;">Component</th>
         <th style="width: 120px;">Status</th>
         <th style="width: 170px;">Created</th>
+        {% if active_role == 'admin' and show_deleted %}
+        <th style="width: 140px;">Actions</th>
+        {% endif %}
       </tr>
     </thead>
     <tbody>
@@ -56,20 +69,30 @@
       {% endif %}
 
       {% for i in items %}
-      <tr>
+      <tr {% if i.is_deleted %}class="table-secondary"{% endif %}>
         <td>
+          {% if not i.is_deleted %}
           <form method="post" action="{{ url_for('main.feedback_vote', item_id=i.id) }}">
             <input type="hidden" name="ref" value="list" />
             <button type="submit" class="btn btn-sm {% if i.user_voted %}btn-success{% else %}btn-outline-secondary{% endif %}">
               + {{ i.vote_count }}
             </button>
           </form>
+          {% else %}
+          <span class="text-muted">+ {{ i.vote_count }}</span>
+          {% endif %}
         </td>
         <td>
           <a href="{{ url_for('main.feedback_detail', item_id=i.id) }}">{{ i.title }}</a>
+          {% if i.is_deleted %}
+            <span class="badge text-bg-dark ms-2">Deleted</span>
+          {% endif %}
           {% if i.created_by %}
             <div class="text-muted" style="font-size: 0.85rem;">by {{ i.created_by }}</div>
           {% endif %}
+          {% if i.is_deleted and i.deleted_at %}
+            <div class="text-muted" style="font-size: 0.85rem;">Deleted {{ i.deleted_at|local_datetime }}</div>
+          {% endif %}
         </td>
         <td>
           {% if i.item_type == 'bug' %}
@@ -90,6 +113,15 @@
           <div>{{ i.created_at|local_datetime }}</div>
           <div class="text-muted" style="font-size: 0.85rem;">Updated {{ i.updated_at|local_datetime }}</div>
         </td>
+        {% if active_role == 'admin' and show_deleted %}
+        <td>
+          {% if i.is_deleted %}
+          <form method="post" action="{{ url_for('main.feedback_permanent_delete', item_id=i.id) }}" onsubmit="return confirm('Permanently delete this item and all screenshots? This cannot be undone!');">
+            <button type="submit" class="btn btn-sm btn-danger">Permanent Delete</button>
+          </form>
+          {% endif %}
+        </td>
+        {% endif %}
       </tr>
       {% endfor %}
     </tbody>

containers/backupchecks/src/templates/main/feedback_detail.html

@@ -15,6 +15,9 @@
       {% else %}
         <span class="badge text-bg-warning">Open</span>
       {% endif %}
+      {% if item.deleted_at %}
+        <span class="badge text-bg-dark">Deleted</span>
+      {% endif %}
       <span class="ms-2">by {{ created_by_name }}</span>
     </div>
   </div>
@@ -133,21 +136,32 @@
         <h2 class="h6">Actions</h2>
 
         {% if active_role == 'admin' %}
-          {% if item.status == 'resolved' %}
+          {% if item.deleted_at %}
-          <form method="post" action="{{ url_for('main.feedback_resolve', item_id=item.id) }}" class="mb-2">
+            {# Item is deleted - show permanent delete option #}
-            <input type="hidden" name="action" value="reopen" />
+            <div class="alert alert-warning mb-2" style="font-size: 0.9rem;">
-            <button type="submit" class="btn btn-outline-secondary w-100">Reopen</button>
+              This item is deleted.
-          </form>
+            </div>
+            <form method="post" action="{{ url_for('main.feedback_permanent_delete', item_id=item.id) }}" onsubmit="return confirm('Permanently delete this item and all screenshots? This cannot be undone!');">
+              <button type="submit" class="btn btn-danger w-100">Permanent Delete</button>
+            </form>
           {% else %}
-          <form method="post" action="{{ url_for('main.feedback_resolve', item_id=item.id) }}" class="mb-2">
+            {# Item is not deleted - show normal actions #}
-            <input type="hidden" name="action" value="resolve" />
+            {% if item.status == 'resolved' %}
-            <button type="submit" class="btn btn-success w-100">Mark as resolved</button>
+            <form method="post" action="{{ url_for('main.feedback_resolve', item_id=item.id) }}" class="mb-2">
-          </form>
+              <input type="hidden" name="action" value="reopen" />
-          {% endif %}
+              <button type="submit" class="btn btn-outline-secondary w-100">Reopen</button>
+            </form>
+            {% else %}
+            <form method="post" action="{{ url_for('main.feedback_resolve', item_id=item.id) }}" class="mb-2">
+              <input type="hidden" name="action" value="resolve" />
+              <button type="submit" class="btn btn-success w-100">Mark as resolved</button>
+            </form>
+            {% endif %}
 
-          <form method="post" action="{{ url_for('main.feedback_delete', item_id=item.id) }}" onsubmit="return confirm('Delete this item?');">
+            <form method="post" action="{{ url_for('main.feedback_delete', item_id=item.id) }}" onsubmit="return confirm('Delete this item?');">
-            <button type="submit" class="btn btn-danger w-100">Delete</button>
+              <button type="submit" class="btn btn-danger w-100">Delete</button>
-          </form>
+            </form>
+          {% endif %}
         {% else %}
           <div class="text-muted">Only administrators can resolve or delete items.</div>
         {% endif %}

docs/changelog-claude.md

@@ -14,6 +14,14 @@ This file documents all changes made to this project via Claude Code.
   - File validation: image type verification, size limits, secure filename handling
   - New route: `/feedback/attachment/<id>` to serve images (access-controlled)
   - Database migration: auto-creates `feedback_attachments` table with indexes on startup
+- Added admin-only deleted items view and permanent delete functionality to Feedback system
+  - "Show deleted items" checkbox on feedback list page (admin only)
+  - Deleted items shown with gray background and "Deleted" badge
+  - Permanent delete action removes item + all attachments from database (hard delete)
+  - Attachment count shown in deletion confirmation message
+  - Admins can view detail pages of deleted items
+  - Two-stage delete: soft delete (audit trail) → permanent delete (database cleanup)
+  - Prevents accidental permanent deletion (requires item to be soft-deleted first)
 
 ### Fixed
 - Fixed Autotask ticket not being automatically linked to new runs when internal ticket is resolved by implementing independent Autotask propagation strategy (now checks for most recent non-deleted and non-resolved Autotask ticket on job regardless of internal ticket status, ensuring PSA ticket reference persists across runs until explicitly resolved or deleted)