The "Link existing ticket" dialog now searches across all companies when a ticket number is entered, enabling linking of overarching issues. Changes: - Added query_tickets_by_number() to Autotask client - Route searches both customer's company and cross-company when ticket number detected - Results are combined and deduplicated (customer tickets shown first) - Enables linking multi-company infrastructure issues to any job Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com> |
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