backupchecks/containers
Ivo Oskamp 9b905fa24f Add conditional ticket status update based on time entries
Implements API contract section 9: ticket resolution workflow with
conditional status updates based on time entry existence.

- Added query_time_entries_by_ticket_id() for POST /TimeEntries/query
- update_ticket_resolution_safe() now checks time entries:
  * No time entries: sets status to 5 (Complete)
  * Has time entries: keeps current status (ticket remains open)

This ensures tickets are only auto-closed when appropriate per the
validated Autotask API workflow.

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
2026-02-05 16:35:28 +01:00
..
backupchecks Add conditional ticket status update based on time entries 2026-02-05 16:35:28 +01:00