ivooskamp/backupchecks
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Remove customer name from Autotask ticket titles

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Changed ticket title format from:
  [Backupchecks] Customer Name - Job Name - Status
To:
  [Backupchecks] Job Name - Status

Customer information is already available in the ticket's company
field, making it redundant in the title and causing unnecessarily
long ticket titles.

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
Ivo Oskamp 2026-02-09 13:34:21 +01:00
parent b7875dbf55
commit b0efa7f21d
2 changed files with 4 additions and 1 deletions
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2
containers/backupchecks/src/backend/app/main/routes_run_checks.py
View File

@ -1464,7 +1464,7 @@ def api_run_checks_create_autotask_ticket():
} }
) )
subject = f"[Backupchecks] {customer.name} - {job.job_name or ''} - {status_display}" subject = f"[Backupchecks] {job.job_name or ''} - {status_display}"
description = _compose_autotask_ticket_description( description = _compose_autotask_ticket_description(
settings=settings, settings=settings,
job=job, job=job,

3
docs/changelog-claude.md
View File

@ -4,6 +4,9 @@ This file documents all changes made to this project via Claude Code.
## [2026-02-09] ## [2026-02-09]
### Changed
- Removed customer name from Autotask ticket title to keep titles concise (format changed from "[Backupchecks] Customer - Job Name - Status" to "[Backupchecks] Job Name - Status")
### Fixed ### Fixed
- Fixed Autotask ticket description being set to NULL when resolving tickets via `update_ticket_resolution_safe` by adding "description" to the optional_fields list, ensuring the original description is preserved during PUT operations - Fixed Autotask ticket description being set to NULL when resolving tickets via `update_ticket_resolution_safe` by adding "description" to the optional_fields list, ensuring the original description is preserved during PUT operations